Currently Remodeling With Us?
Your project, at your fingertips — every step of the way.
We understand that handing over your home is an act of trust, and we take that seriously.
That's why every Blackdog client gets access to JobTread, our client portal designed to keep you informed, connected, and confident from the first day of construction through the final walkthrough. You won’t have to wonder what happened today or what’s coming tomorrow.
Everything you need is in one place, updated in real time, and accessible from any device, whether you're at home, at work, or anywhere in between.
Schedule & Milestones
See exactly where your project stands and what's coming next. No guesswork, no phone tag.
Direct Messaging
Reach your project team instantly. Every conversation is logged, organized, and easy to reference.
Daily Progress Photos
Watch your home transform in real time, even when you can't be on site.
Documents & Approvals
Access your estimates, change orders, invoices, and selections. Sign off digitally on your timeline.
Current Client FAQs
How do I get access to my JobTread portal?
Once your project kicks off, you'll receive an email invitation with a unique link to your personal project dashboard. From there you can set up your login and access everything in one place. If you haven't received your invitation or are having trouble logging in, reach out to your project manager directly.
What will I find in my portal?
Your portal is your window into the project. You'll find your project schedule and upcoming milestones, daily logs and progress photos from your lead carpenter, all project documents including your agreement, change orders, and invoices, and a direct messaging channel to your Blackdog team. Everything is updated in real time.
How does Blackdog keep me updated during construction?
Your lead carpenter creates a daily log for every workday on your project, summarizing what was accomplished, what's coming next, and including progress photos.
You'll receive an email notification each time a new log is posted, with a direct link back to your portal.
In addition, your project manager will schedule regular weekly check-in meetings to walk through next steps and answer any questions.
What if things seem slow or quiet on site?
Remodeling doesn't always look like activity. There are periods of great momentum and periods where things move more quietly - waiting on inspections, deliveries, or trade partners to complete their phase.
Your daily logs will always tell you what's happening, even when the saws aren't running. If you ever have a concern, your project manager is just a message or call away.
How do change orders work?
If you request a change, or if something unexpected requires a scope adjustment, we'll document it as a change order priced and presented to you for approval before any work begins.
All change orders are handled in writing and require your signature. Once completed, they're reflected directly in your project portal so your account is always current.
Will my home be left secure at the end of each day?
Yes, always. No areas are left unsecured at the end of a workday. Your lead carpenter ensures the site is clean, dust protection is maintained, and your home is properly closed up before leaving. If you ever have a concern about site conditions, contact your project manager right away.
How does the final walkthrough work?
As your project nears completion, your lead carpenter and project manager will prepare a Certificate of Acceptance, a comprehensive list of every remaining item needed to consider the project 100% complete. You'll review this together, add anything you've noticed, and both parties sign off. This is your opportunity to flag anything before we close out, so take your time with it.
Once all items are resolved, your designer will schedule a close-out meeting to walk through the finished space with you.
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Project Complete? We're Still Here.
Every Blackdog project is backed by our 3-year warranty, and a team that stands behind it.
We believe the measure of a great remodeling experience isn't just how your home looks on day one, but how it holds up long after we've packed up and moved on. Every project we complete is covered by our 3-year warranty, because we think that's what accountability actually looks like.
If something needs attention, we want to hear from you. Simply submit a warranty request below and our team will follow up promptly to make it right. No runaround, no hassle - just the same straightforward service you experienced during your project.
Common Warranty Questions
How long is my Blackdog warranty?
All Blackdog projects are covered by a 3-year warranty per your project agreement. This covers defects in workmanship. Certain manufacturer warranties on specific systems or products may provide additional coverage beyond that period.
What happens if I find something after the project is complete?
That's exactly what the warranty is for. Once your Certificate of Acceptance items are resolved and final payment is made, anything new that comes up falls under your 3-year warranty. Submit a request using the form on this page and our team will follow up promptly to assess and address it.
What is NOT covered by the warranty?
Your client packet includes a full Statement of Non-Warrantable Conditions, but here are the most common ones to be aware of:
- Masonry & concrete: Hairline cracks in foundations, patios, and slabs caused by normal expansion and contraction are not covered — this is an inherent characteristic of masonry, not a defect.
- Wood movement: Wood naturally cracks or spreads as it dries, particularly from heat or sun exposure. This is a normal maintenance item for the owner.
- Drywall: Nail pops and minor settlement cracks are normal and expected. Blackdog will spackle and spot-paint affected areas, but full wall repaints are not included.
- Caulking: Caulking in tubs, showers, and tile areas will shrink or crack over time — this is normal and considered owner maintenance.
- Paint: Any painting defects not noted at final inspection are non-warrantable. Mixed paint colors cannot be reliably re-matched, so keep any leftover paint for touch-ups.
- Cosmetic items: Chips, scratches, or marks in tile, woodwork, plumbing fixtures, cabinetry, appliances, windows, and similar finishes that were not noted on your final inspection are not covered.
- Flooring: Normal wear and tear, squeaks, color variation between batches, and damage from excessive moisture or improper cleaning are not covered. Hardwood and laminate must never be cleaned with water or steam.
- Frozen pipes: If your home is left uninhabited and unheated during freezing temperatures, frozen pipes are the owner's responsibility.
- Ice dams: Ice dam damage caused by snow accumulation on the roof is the owner's responsibility. Blackdog installs proper venting and ice-and-water shield as standard practice, but roof clearing during heavy snow seasons is up to the homeowner.
- HVAC: Heating and cooling systems are covered by manufacturer warranties. Filters must be changed every 30 days — failure to do so may void that coverage.
What should I do if I notice an issue?
Submit a warranty request using the form on this page. Describe what you're seeing, where it is in the home, and when you first noticed it. Our team will follow up promptly. The sooner you reach out, the better positioned we are to help, especially for flooring or other material issues where timely notification is important for handling any manufacturer claims.
What if I'm not sure whether something is covered?
Submit anyway and describe what you're seeing. We'd rather hear from you and work through it together than have you wonder. If it turns out to be a manufacturer warranty item, we'll help point you in the right direction. If it's a maintenance item, we can advise on the right next steps. Our responsibility to our clients doesn't stop when the project does.
Are there maintenance responsibilities on my end that affect warranty coverage?
Yes, there are a few important ones. HVAC filters should be changed every 30 days to maintain manufacturer warranty coverage, and equipment should be professionally serviced at least once a year. All flooring requires regular weekly maintenance per manufacturer guidelines, hardwood and laminate must never be cleaned with water or steam, and undiluted chemicals like bleach or vinegar will permanently damage flooring and tile grout. Furniture pads and castors are required on all hard surface floors. Keeping your home at appropriate temperature and humidity levels is also important, as extreme fluctuations can affect flooring, wood trim, and other materials in ways that fall outside warranty coverage.
My project was completed more than 3 years ago. Can Blackdog still help?
While our warranty period is 3 years, we're always happy to hear from past clients. If you have a question or need work that falls outside the warranty window, reach out and we'll do our best to point you in the right direction or discuss your options.
How did we do on your project?
We'd love to hear from you. If your Blackdog experience was everything you hoped for, sharing it on Google means the world to us, and helps other homeowners make a confident decision.