5 STEPS TO YOUR REMODELED SPACE
Step 1
We spend time getting to know you and explaining how the design/build process with Blackdog works. We ask many questions and may challenge your assumptions so we can really get a solid understanding of not only what your project goals are but also why they are. While it is critical that we understand you we feel it is also important that you understand who we are and how we operate. We want you to have clear expectations about the process before, during and after construction. In addition, we will spend time talking about how we deliver value from beginning to end. Lastly, we will explain our Partner Plan to you. It is our way of beginning the process and working together to create a remodeling project that you will love. The basis of the Partner Plan is a solid, mutual understanding of project scope & budget range as well as a financial commitment on your part, which is paid in the form of a retainer. This step will take one to two meetings depending on the project you are considering.
Step 2
After you commit to the Partner Plan we roll up our sleeves and really get to work. Using a combination of forms, photographs and measurements, we carefully document the existing conditions of all the areas under consideration for work. This analysis creates a foundation necessary to begin project development, which is the process of working with you to fine-tune the design, specify products and finalize a budget. Specifying and agreeing on all the details of your project is one of the most critical parts of your process. We will work as a team to take your ideas and shape them into a project you will be thrilled with. This step will take from one to three meetings.
Step 3
When you and Blackdog have a clear understanding what your project is all about and what the investment will be, we move on to signing agreements and placing your project in our production schedule. At this point we will give you the window of time within which we anticipate starting your project as well as an approximate duration for the construction. Additionally, we begin all the "behind the scenes" work such as final engineering, placing product orders for any materials with a lead-time or any custom product and pulling permits. This step takes one meeting.
Step 4
The project begins. A Pre-construction meeting in which you meet all the key players is scheduled at your home. We review the project one more time and address any concerns you may have. We discuss life during remodeling and any additional special considerations we need to be aware of while working in your home. Once your project is underway we will remain committed to it until it is done. We will respect your home, keep it clean and safe and leave you with a wonderful finished project. More importantly, we will also do it in a way that minimizes disruption and inconvenience.
Step 5
Warranty and follow up. The planning and preparation is a distant memory. The work is now over and you are enjoying your new space. The Blackdog experience does not stop there. Your project is covered under our 3-year warranty. If a cabinet door warps or a valve leaks, give us a call and our dedicated warranty specialist will attend to it in a timely fashion. Warranty work is not one of those things we get around to when we have time. We have committed to providing you with the same high level of attention before, during and after your project. Our most valuable asset is the complete satisfaction of our past clients.
